To
report a lost or
stolen debit card
call: 1-800-523-4175. |
| If you or a qualifying family member has reason to believe you might be a victim of identity theft, call us. We will put you in touch with an Identity Recovery Advocate who will: |
- Perform research to determine the extent of the problem
- Place fraud alerts and review your credit report with all 3 credit bureaus
- Write letters, make calls to dispute all fraudulent information
- Coordinate with government agencies, financial institutions, creditors, etc. to resolve incidents
- Work with law enforcement to help to arrest and prosecute the criminals
- Confirm complete recovery in writing
- Follow up for 12 months.
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| * Family coverage extends to the named accountholders in the Eligible Account Group, their spouse or domestic partner, dependants up to age 25 with the same permanent residence address as the accountholder, including students and military, and parents of the accountholder living at the same address as the accountholder, or living in hospice, assisted living, nursing home or deceased for 12 months or less. |
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Terms of Services
- Services will be extended to accountholders at the discretion of Clark County IN Teachers Federal Credit Union and may be cancelled upon 30 days notice to the accountholder.
- Services extend to all named accountholders, their spouse or domestic partner, dependants up to age 25 with the same permanent residence address as the accountholder, including students and military, and parents of the accountholder living at the same address as the accountholder, or living in hospice, assisted living, nursing home or deceased for 12 months or less.
- Eligibility for recovery services is based on ID theft events that are discovered and reported to Clark County IN Teachers Federal Credit Union on or after the effective date of the group program.
- Identity Theft is defined as fraud that involves the use of a consumer’s name, address, social security number, bank or credit/debit card account number, or other identifying information without the knowledge of the consumer, and such information is used to commit fraud or other crimes.
- Recovery Services may be refused or terminated if it is deemed that the accountholder or eligible family member is committing fraud or other illegal acts, making untrue statements, or failing to perform his/her portion of the recovery plan. Services will not be refused or terminated due to the complexity of a case.
Clark County IN Teachers Federal Credit Union and/or its service provider of the identity theft services cannot be held responsible for failure to provide or for delay in providing services when such failure or delay is caused by conditions beyond its control.
- This service does not provide credit counseling or repair to credit which legitimately belongs to the accountholder or eligible family member.
- Services are only available to residents of the United States. Identity recovery is only performed with agencies and institutions in the United States, or territories where U.S. law applies.
- Services are provided by Merchants Information Solutions, Inc., www.merchantsinfo.com or an alternate Services Provider selected at the sole discretion of Clark County IN Teachers Federal Credit Union.
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